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Digital Business Solutions
As your company moves with the trends of digitization, it needs to cover the digitization of incoming data as well as data flowing within and outside the system. The incoming data needs to be captured, processed, analysed and reported digitally to deliver smooth and flawless digitization of your business. The point here is to allow minimum manual data handling to eliminate human errors and increase the speed of work. To digitize your business in all aspects internally and within the workflow of all departments, all your data needs to flow digitally from all entry points, at merger points and towards exit points. A customised digital business solution can be made to fit not just into your business model but also within the specific workflows of your divisions (such as finance, HR, marketing etc). The integrated digital solutions help attain speed and accuracy in your business. The reports produced help in optimizing and fine tuning the processes further.
How can we help?
Digital Direxions acts as a facilitator and guide to help you choose and implement the appropriate digital business solution for your workflows. We hold your hand to do a requirement and scope analysis of your business operations to come up with the available customizable solutions you could integrate with. Alternatively, we can help you to develop new customised digital business solutions for your company. Once you decide on them we will facilitate the end to end development of the solution or its integration with your workflows as required.
Some of the solutions we could work with you are –
ERP and Cloud Services
Digitization and technology has enabled data processing and predicted decision making. It is a new tool of decision making for the top management. With universal market and geographies, the distance constraints of management have been reduced as data gets stored on cloud platforms. It is virtually accessible from the whole world and with complete accuracy with no down time . ERP systems for data management or the new age cloud services give your business an edge
Independent digital systems like inventory management system, HR management, Account management are also a part of these offerings
CRM Platform
There are multiple digital platforms which can be used to optimize reach to the consumer. CRM is one such platform which not only reaches out to the existing but also to the potential consumer. CRM or the customer relationship management solution redefines the touch points for the business. The best part is that the relationship with your audience can be managed without any personal interaction with them and yet with positive impact. The CRM keeps in touch with the customer at various stages of the sales funnel by delivering the required communication at the required time!
SMS Marketing Platform
Inhouse bulk SMS marketing platforms can help you with your SMS marketing campaigns on your own opt-in database from time to time. Also, these platform can be integrated with your ERP and CRM systems to administer transactional SMS for the required business processes. SMS short code services are also a part of this area and they can be used as touchpoints by your customers
CTI or Caller Telephony Integration Software
The CTI software is a robust technology to set up a “call center” in your office. Its advanced features allows multiple calling from computers through virtual numbers, call recording features, DND, call forwarding, call back, call barge, call monitoring, integrated IVR solution, audience identification, social media integration, chat and chat bots etc. It proves to be a mini CRM system in itself.
Cloud Telephony Services
If your business needs a bulk of virtual numbers, missed call services, place a call service , bulk calling etc for your marketing campaigns or other wise, we can facilitate them and have them integrated within your system.
Email Marketing Solutions provide you with the freedom to accomplish your mass mailing campaigns without the worry of getting your domain blacklisted. Additionally, these campaigns can be easily integrated with your CRM platforms smoothly and can be monitored.
This tool allows to feed in all the marketing campaign individually and track their progress and impact on the conversions. And when you need to deliver an “automated reaction” to any event generated by your customer as the campaign is in progress, the marketing automation software can just do that for you. The ‘reactions’ could be in the form of an email, SMS or pop ups etc and these too could be tracked for a response within the same tool
